Produktbeskrivning

Dell Premium Support delivers an elevated support experience for personal and home office PCs by combining 24x7 access to real experts, faster, more convenient resolution, and everyday help beyond basic warranty. Customers can reach Dell technicians around the clock for both hardware and common software issues, so help is always available when something goes wrong or when they simply have a question. With advanced troubleshooting and, where applicable, onsite or advanced exchange options after remote diagnosis, issues are resolved quickly to minimize downtime. And because Premium Support also covers everyday needs—like connectivity problems, performance optimization and “how do I” tasks—users can keep their PCs secure, up to date and running at their best, spending less time troubleshooting and more time getting things done.

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

 

Viktiga egenskaper

DELL Upgrade from 3Y Basic Onsite to 4Y Premium Support. Number of years: 4 year(s), Service time (hours x days): 24x7x365

 

Teknisk specifikation

Service type	Premium Support
Service included	Parts and Labour
Service time (hours x days)	24x7x365
Number of years	4 year(s)
Web support	Yes
Phone support	Yes
Troubleshooting	Yes
Parts replacement	Yes