Produktbeskrivning
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Viktiga egenskaper
DELL Upgrade from 1Y Collect & Return to 4Y ProSupport Plus. Number of years: 4 year(s), Service time (hours x days): 24x7x365
Teknisk specifikation
Features
| Service type | ProSupport Plus |
|---|
| Service included | Parts and Labour |
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| Service time (hours x days) | 24x7x365 |
|---|
| Number of years | 4 year(s) |
|---|
| Web support | Yes |
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| Phone support | Yes |
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| Troubleshooting | Yes |
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| Parts replacement | Yes |
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