Produktbeskrivning

Businesses depend on their networks and security systems to be online 24x7x365, providing vital services to users and protecting the organization from cyberthreats. Customers need failover capabilities to maintain high availability, regardless of whether they’re a large enterprise with numerous branch locations or a small business.

It’s no secret that downtime hurts every organization, impacting revenue, brand reputation, and customer satisfaction. To meet every customer’s needs, Fortinet recently revamped its Priority Return Merchandise Authorization (PRMA) service to serve more locations worldwide. The Secure RMA Service (SRMA) is for customers seeking the highest data protection within their physical environment, eliminating the need to return the defective device and this service is available globally.

What Is the FortiCare Priority RMA Service?
The FortiCare Priority RMA Service is designed to meet your availability and hardware replacement needs, whether next-calendar-day or four-hour delivery. In addition to shipping hardware to your location, Fortinet can also send an engineer to your site to replace the defective hardware. With the FortiCare Priority RMA Service, you can enjoy a seamless, stress-free experience that minimizes service disruption.

Service Benefits
To ensure continuous service and maximum flexibility, the FortiCare Priority RMA and Secure RMA services are available in one-year, three-year, and five-year contracts. Regardless of the length of the contract you choose, the service offers the following benefits:

Minimizes downtime
Devices are sourced from a local in-country depot to minimize shipping times and improve availability. This ensures that missioncritical devices are better protected, offering you maximum uptime and business continuity. The delivery time can be as little as four hours depending on the location.

Provides a hassle-free experience
The service provides more control without the administrative burden of managing ongoing inventory, storage, and maintenance needs. Fortinet ensures the hardware will be operational when sent to the site, giving every customer the peace of mind to bring the device back online as soon as possible.

Reduces costs
When you no longer need to focus on hardware inventory, storage, and maintenance, the funds typically used to procure and maintain physical assets can be spent on other strategic investments aligned with business growth.

Maximizes flexibility
It is easy to scale your operations up or down with the FortiCare Priority RMA Service. There’s no need to worry about capital investments and asset movement logistics, as a Fortinet depot is close to your location. Organizations gain the flexibility to easily expand operations when needed.

Offers you on-site expertise
Our four-hour on-site engineer is a great service option if you don’t have expertise at the location or if it takes too long or is costly for your engineers to reach a location to replace defective hardware.

Priority RMA Service Options
To meet every customer’s unique needs, Fortinet offers three levels of the FortiCare Priority RMA Service:
- Next-calendar-day delivery, where the replacement device will arrive the next day (7 days/week)
- Four-hour on-site delivery, where we have a replacement device arrive on-site within four hours
- Four-hour on-site delivery with an engineer, where the replacement device and engineer will arrive within four hours
If requested, the engineer will rack and cable the appliance and restore firmware, IP addresses, and customer-provided configurations. The engineer will leave with the defective device, or the customer will receive a return label to ship the device back to the local depot.

 

Viktiga egenskaper

Fortinet Priority RMA Service. License quantity: 1 license(s), Number of years: 5 year(s), Service time (hours x days): 24x7x365, Response time: 4 h

 

Teknisk specifikation

License quantity	1 license(s)
Response time	4 h
Service time (hours x days)	24x7x365
Number of years	5 year(s)
License level purchase required	FortiCare Premium / FortiCare Elite license(s)
Compatibility	FortiGate 1800F