Produktbeskrivning
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features- Remote problem diagnosis and support
- Onsite hardware support
- Replacement parts and materials
- Coverage window
- Onsite response time for hardware support
- Work to completion
- Escalation management
- Access to electronic support information and services
- Electronic remote monitoring and support, standard configuration
Viktiga egenskaper
HP 3 year Next Business Day w/Defective Media Retention Service for Laserjet M830 MFP Managed. Number of years: 3 year(s), Service time (hours x days): 9x5, Type: On-site, Next Business Day (NBD)
Teknisk specifikation
Features
| Type | On-site |
|---|
| Next Business Day (NBD) | Yes |
|---|
| Service time (hours x days) | 9x5 |
|---|
| Number of years | 3 year(s) |
|---|
| On-site support | Yes |
|---|
| HP segment | Business |
|---|
Supplier features
| Coverage period (months) | 36 |
|---|
