Produktbeskrivning

The plan can be purchased for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Listening, or Parature, from Microsoft services.

The Enhanced Support plan keeps your business running smoothly, with quick responses to technical support requests, professional training and development materials, and access to expert engineers to help address technical issues.

The Enhanced Support plan lets you submit support requests both online and by phone, plus a two-hour response time for incident submissions for your most critical issues. Priority routing eliminates your on-hold time when calling for support - stay focused on the job, and we'll call you back to address your issue.

You'll also have unprecedented access to resources - such as a Getting Started catalog, available on Customer Center - 24 hours a day, allowing you to learn at your own pace, reduce the number of support issues, and increase your personal productivity. You have full access to the entire Microsoft Dynamics Online E-Learning courseware and training materials.

Time away from your business negatively affects your success. Enhanced Support gives you fast, easy access to answers and expert assistance, so you can get back to business faster.

 

Egenskaper

Two-hour technical support response times
Receive a reply in two hours or less to address your most critical technical issues and maximize your uptime.

Online and phone incident submission
Get assistance when you need it, how you need it.

Priority routing
Eliminate on-hold time and connect 1:1 with the right support engineer every time. With unlimited break/fix support, Microsoft support engineers help you identify and resolve technical issues quickly.

Local business-hours support
Get technical help from support engineers during local business hours.

Community forums
Exchange ideas, ask questions, and discuss solutions with your peers. Take advantage of the tens of thousands of technical articles written by Microsoft Dynamics support engineers, or request direct, 1:1 traditional support from Microsoft experts.

Access to Customer Portals
Drive user adoption and help employees boost productivity with 24/7 access to unique online portals CustomerSource and Customer Center, which are designed specifically for the customers.

E-Learning
Access to professional development materials for your users! You get full access to the entire E-Learning catalog and downloadable training materials available on CustomerSource.

Self-Help Resources
Take advantage of self-directed support, easy access to Knowledge Base, and troubleshooting steps to help solve issues quickly, unleash functionality, and improve business processes.

Service dashboard
Review system uptime status, identify potential disruptions, strategically schedule maintenance, and analyze the overall health of service in one easy-to-understand dashboard.

 

Teknisk specifikation

Typ	Tekniskt stöd
Inkluderad service	Telefonrådgivning
Full kontraktsperiod	1 månad
Svarstid	2 timmar
Lokalisering	Alla språk

Installationstyp	Administrerad
Värdtjänsttyp	SaaS
Antal licenser	1 användare
Licensprissättning	Akademisk, volym, Lärare
Licensprogram	Microsoft Campus Agreement, Microsoft School Agreement, Microsoft Enrollment for Education Solutions (EES)

Service och support	Telefonrådgivning - 1 månad Webbstöd / internetstöd - 1 månad Åtkomst till webbdatabas - 1 månad