Produktbeskrivning

Full access to the online support portal and 24 x 7 x 365 phone and email support are key elements of the Premium Support Program. Additional components of the Premium Support Program elements include full access to software fixes and features releases as well as advanced hardware replacement service with next business day shipping of replacement hardware.

 

Egenskaper

Efficient response time
This program features a 1 hour response time for urgent service requests, enabling quick resolution of issues to minimize downtime.

Next business day support
Standard inquiries benefit from a next business day response time, ensuring ongoing support availability for your network devices.

Extended service coverage
The extended service agreement covers a wide range of support needs, providing reassurance and assistance for complex network operations.