Produktbeskrivning

The Poly - Polycom ImmersiveCare Service offers an extended service agreement for video conferencing devices. With a contract period of 1 year, this service ensures peace of mind with coverage that includes parts and labor, providing support whether on-site or through shipment.

Each service agreement includes a swift response time, with same business day responses to ensure your equipment stays operational. Customers receive benefits such as preventive maintenance and updates for new releases, along with phone consulting and diagnostic services to enhance overall functionality. Enjoy service availability of 24 hours a day, ensuring assistance is always on hand when needed.

 

Egenskaper

Service agreement
The extended service agreement covers all aspects of video conferencing device maintenance, ensuring necessary repairs and parts replacement are included throughout the 1-year period.

Swift response time
With a commitment to same business day responses, this service agreement minimizes downtime, allowing users to quickly resume their video conferencing needs.

Preventive maintenance included
Regular preventive maintenance is part of the service, helping identify potential issues before they escalate, maintaining optimal performance of the equipment.

Available 24 hours a day
The service is available around the clock, allowing clients to access support at any time, enhancing convenience and reliability.

Diagnostic and consulting services
Included diagnostic services and phone consulting provide users with professional support, ensuring complications are addressed efficiently.